Between June 15 and September 1, guests will be required to pay for ALL of their stay at the time of booking their reservation (this is the base rate for the RV site or Cabin, not any additional fees like moorage, extra people, boat rentals, etc). Seasonal guests will also be required to pay the first month and have a credit card on file, for the rest of your stay. We will no longer be offering long term discounts to RV Sites #2-8 between June 15th and September 1.
2021 was a fire year for us, which has meant the following year should be less of a fire concern but could turn into a smoky year. This was a pattern we saw in 2017/2018. A cancellation due to “smoke in our area” is not something we refund for. So, if you have health issues that are compromised due to smoke, you need to seriously consider this before booking. We will not refund your stay due to possible smoke in the air.
Moosehaven cannot offer cancellation insurance ( we looked into it and it is very complicated) but you may find your credit card company will cover any loss, (or travel insurance) should you need to cancel for medical reasons (such as health complications that might arise from being in a smoky area). You need to be aware that BC has a fire season. We keep hearing this will be the new normal. Fire season starts sometime around mid/late June and ends in early/mid September, especially in El Nino weather years. We truly feel for you, if your wife/husband/infant/dad/etc. can’t be around smoke, but this is not something we can control. The reason we recommend reservations is to guarantee you a cabin or RV site for the time period requested. This also means that we will be turning away others, that had wished to book that space, for the same time frame. These potential guests that may not have had smoke related health issues and would show up, while you are not able to. Reservations are a 2 way street. If you wish us to guarantee your space, you must be willing to guarantee you will either show up, or pay for that space if we can’t rent it to someone else.
If you feel the need to cancel due to one of these problems out of our control, our *regular cancellation policies will apply. Click here to see them.
*This also applies to changes in surgery dates, car accidents, trailer calamities, stolen vehicles, bought a dog… etc. etc. We have heard many reasons why people need to cancel. None of which have been generated by us. If we did our part, we also expect you to do yours. We have not cancelled 1 single reservations in the past 5 years except due to forest fires and Covid 19 travel restriction regulations. In those cases we have refunded the entire deposit and absorbed the processing fees.