Starting in 2022, anyone booking a stay with us between June 15 and September 15, will be required to pay for ALL of their stay at the time of booking their reservation (this is the base rate for the RV site or Cabin, not any additional fees like moorage, extra people, boat rentals, etc). Seasonal guests will also be required to pay the first month and have a credit card on file, for the rest of your stay. We will no longer be offering long term discounts to RV Sites #2-8 between June 15th and September 1.
2021 was a fire year for us, which has meant the following year should be less of a fire concern but could turn into a smoky year. This was a pattern we saw in 2017/2018. A cancellation due to “smoke in our area” is not something we will refund for. You can’t imagine how many times people have told us they are cancelling because of the “smoke in our area”, and we have told them our air quality is great, even supplied up to date photos, showing no smoke, only to be told that their friend that lives in the Cariboo (but not here), or Global TV showing worst case scenarios, says…etc, etc. So, if you have health issues that are compromised due to smoke, you need to seriously consider this before booking. We will not refund your stay due to smoke.
Moosehaven cannot offer cancellation insurance but you may find your credit card company will cover any loss, should you need to cancel for medical reasons (such as health complications that might arise from being in a smoky area). You need to be quite aware that BC has a fire season. We keep hearing this will be the new normal, therefore, you need to accept this when booking with us. Fire season starts sometime around mid/late June and ends in early/mid September, especially in El Nino weather years. If we are to continue to be around year after year, we can’t be expected to absorb losses due to environmental issues out of our control. We truly feel for you, that your wife/husband/infant/dad/etc. can’t be around smoke, but this is not something we can control. The reason we recommend reservations is to guarantee you a cabin or rv site for the time period requested. This also means that we will be turning away others, that had wished to book that space, for the same time frame. Other guests that might not have smoke related health issues and would show up at times that you may not. Reservations are a 2 way street. If you wish us to guarantee your space, you must be willing to guarantee you will either show up, or pay for that space if we can’t rent it to someone else.
If you feel the need to cancel due to one of these problems out of our control, our *regular cancellation policies will apply. Click here to see them.
*This also applies to changes in surgery dates, car accidents, trailer calamities, stolen vehicles, bought a dog… etc. etc. We have heard many reasons why people need to cancel. None of which have been generated by us. If we did our part, we also expect you to do yours. We have not cancelled 1 single reservations in the past 5 years except due to forest fires and Covid 19 travel restriction regulations. In those cases we have refunded the entire deposit and absorbed the processing fees.