Cancellation Policy - Moosehaven Resort, Hathaway Lake, 100 Mile House, Cariboo, British Columbia, Canada Moosehaven Resort, Hathaway Lake, 100 Mile House, Cariboo, British Columbia, Canada

Cancellation Policy:

Reservations recommended. A 100% Deposit (less taxes & possible extras, which is due on the date of departure) is required upon confirmation. 

Cabins:
60+ days notice = Full refund – $30 fee
Less than 60 days = Refund only if rebooked – $30 fee

RVs & Tenting:
30+ days notice = Full refund – $30 fee
Less than 30 days = Refund only if rebooked – $30 fee

  • You are responsible for the full amount (not just the deposit) of all days reserved
  •  30 days notice – full refund less $30 administration fee
  • Less than 30 days – refund less $30 administration fee ONLY if the RV Site can be rented again.

Check-in time: 12 noon – 6 pm. If arriving after 6 pm, please let us know, so we can open up the office for you. Check-out time: 9 am – 11 am. Wish to leave before the office opens at 9 am? The bill can be paid the night before.

Please be advised, that when you make a reservation with us, you are responsible for all days booked. Keep this in mind and look into Credit Card Cancellation Insurance or Travel Insurance.

We are a small, family run resort and are only open a few months in a year. The last few years have been a challenge between the wildfires, smoke, rain and Covid restrictions. We have quickly learned that we do not have a deal with Mother Nature! If your reservation must be cancelled due to Travel Restrictions or Evacuation Orders, we provide a full refund or credit. (within a week of order, not 4 weeks before expected date of arrival) We do not refund deposits due to circumstances beyond our control; smoky air, medical reasons, bad weather, vehicle problems etc. When you make a reservation with us, we are promising you that the space you have reserved will be here for you and you are promising us that you will be here. If you must break this promise, you are still responsible to pay for the space you asked for unless we can rent it for you. We will try and work for you and find someone else to occupy your reservation. So, give us as much notice as you can. We will return any days rebooked less a $30 administration fee for the extra paperwork.